Legal

Refund Policy

Last updated: October 23, 2026

Always refunded

You will always receive a full refund — automatically where possible, otherwise on request — if:

• you were charged but we failed to deliver your report (for example, a technical failure on our side), and we cannot deliver it after you contact us;
• you were charged more than once for the same order;
• the delivered report is for the wrong birth details because of an error in our calculation or generation pipeline.

Within 7 days

If you bought a report within the last 7 days and are unhappy with it, contact us and tell us why. Where the report fell short of what the product page promised — for example a chapter missing or content that does not match your charts' data — we will fix it or refund you. Because reports are personalised digital goods that are delivered in full immediately, refunds are not automatic for a change of mind after the full report has been delivered and read; we review those requests case by case and act in good faith.

Wrong details entered by you

If you entered incorrect birth details, contact us within 7 days: we will regenerate the report once with the corrected details free of charge where we can identify your order.

How refunds are processed

Payments are processed by Dodo Payments as merchant of record. Approved refunds are issued through Dodo to your original payment method; timing depends on your bank or card issuer. Note that if a report is refunded, its report links may be deactivated.

Contact

Email haiyuwrld@gmail.com with your Dodo receipt or the order details from your report page, and we will respond within a few business days.